Terms, Shipping and Refunds

Effective October 4, 2026. Version 2026-10-04.

Who you are buying from

Send a Love Letter is operated by McMac Media LLC, a Delaware limited liability company. You must be at least 18 and purchasing from the United States. We currently offer delivery to the 50 states and Washington, DC. Contact hello@sendaloveletter.com for order help, cancellations, refunds, privacy requests, or recipient-safety concerns.

Your card and order

You supply a short message, select a card and handwriting style, and provide mailing details. Our fulfillment provider produces and mails the card. On-screen previews are illustrative; writing placement, color and physical appearance may vary. Review the message, apartment or suite, recipient, and return address before payment. Sender/return-address information may appear on the physical mail.

The total displayed before payment includes postage and is the amount authorized for this order. Stripe processes payment. We do not increase the price of an already accepted order. Any additional charge requires separate authorization. No subscription or recurring charge is created by a single-card purchase.

Shipping and delays

Production and postal delivery are separate. An order confirmation does not mean the card has already been mailed. Arrival dates are estimates, not guarantees. Unless a different shipment period is explicitly agreed at checkout, we will ship within 30 days or provide the delay/cancellation options required by law. If we cannot meet the applicable shipment commitment, we will seek any required consent to a delay or issue a refund. Scheduled sending is currently unavailable for new orders; an existing accepted scheduled order keeps its agreed terms.

Cancellations, errors and refunds

Contact us promptly with your order reference and support email if you need to cancel or correct an order. We will stop or correct it when it has not entered irreversible production or mailing. We cannot promise to retrieve a card that has already been produced or handed to the postal service.

If we cannot fulfill your order, we will refund it. If the product is materially wrong, damaged, or not received, contact us so we can investigate and arrange an appropriate refund or replacement, subject to your applicable rights. We will not resend an old private message without resolving the circumstances with you. An inaccurate address you supplied can prevent delivery; we will explain available options rather than promise delivery to an invalid address. These terms do not remove remedies required by law.

Content and recipient safety

You keep ownership of your message. You grant us and our service providers the limited permission necessary to process, reproduce, mail, and support your order. You must have the rights and lawful authority needed to supply its content and recipient information.

Do not send threats, harassment, stalking, scams, unlawful discrimination, impersonation, unlawful sexual material, or content that violates another person's rights. Do not use this service to evade a no-contact order or a person's request not to receive contact. Do not include payment credentials or unnecessary sensitive identifiers. We may review an order, pause it, or refuse unlawful or abusive use. A review is not a guarantee that every harmful message will be detected.

Recipients can report unwanted mail to hello@sendaloveletter.com. If we decline an order before fulfillment, we will refund the unfulfilled order unless a different treatment is legally required. Random Kindness purchases are paused while recipient permissions and safeguards are reviewed.

Referrals

The existing referral offer is one funded kindness letter for each three qualifying paid letters attributed to your referral link. Refunds, duplicate or fraudulent transactions are not qualifying purchases. It is not a cash payment to the referrer or a tax-deductible donation. Previously earned commitments are not canceled by the current pause; contact us about outstanding rewards. Changes to future offers will be disclosed before they apply. When promoting a reward-bearing link, disclose that qualifying purchases help you earn a funded kindness letter.

Privacy and service communications

The Privacy Policy explains collection, providers, storage, and requests. Your order-support email is used for service matters, not automatic marketing enrollment. Keep your private order-status link secure.

Problems, responsibility and changes

Please contact us first so we can try to resolve a problem. We are responsible for providing the service described here, subject to applicable law. Postal transit and events outside our reasonable control can affect timing, but they do not remove mandatory refund or consumer rights. Nothing here excludes liability that cannot lawfully be excluded or requires you to waive mandatory consumer protections.

We may change future offerings and terms by posting an updated version. Material changes will receive appropriate notice. The terms accepted for your order govern that order; we will not retroactively change its price or agreed obligations through a website update.